Frequently Asked Questions
Got questions about our courier services? We've compiled answers to the most common inquiries about deliveries, pricing, and how we operate. Can't find what you're looking for? Contact our team directly at +40 462 523 527 or [email protected] for immediate assistance.
We provide reliable courier services throughout Cluj and the surrounding regions, with regular routes to major cities. For specific delivery locations, contact our team at +40 462 523 527. We're constantly expanding our service area to better serve our customers. Same-day delivery is available for local deliveries within our primary coverage zones.
Standard deliveries typically arrive within 24-48 hours of pickup. Express same-day service is available for urgent shipments within Cluj and nearby areas. Delivery times depend on destination and current volume. We provide tracking updates throughout the journey so you know exactly when your package arrives.
Our rates are competitive and based on package weight, dimensions, and delivery distance. We offer transparent pricing with no hidden fees. Volume discounts are available for businesses with regular shipment needs. Request a quote by calling +40 462 523 527 or emailing [email protected] with your shipment details for accurate pricing.
Yes, all shipments include real-time tracking. You'll receive updates at key checkpoints from pickup through delivery. Tracking details are provided via email and SMS. Our system allows you to monitor your package's location and estimated delivery time anytime, anywhere through our online portal.
We accept bank transfers, cash on delivery, and card payments for your convenience. Business accounts can arrange monthly invoicing. Payment options are flexible depending on your needs and shipment type. Contact us to discuss payment arrangements that work best for your situation.
Standard liability coverage is included with all shipments. Additional insurance is available for high-value items at a minimal cost. We recommend declaring item value for packages exceeding standard coverage limits. Our team can advise on insurance options when you book your delivery.
Schedule pickups online, by phone at +40 462 523 527, or email [email protected]. We're flexible with timing and can arrange same-day collection for urgent shipments. Provide your address, package details, and preferred pickup window. Our drivers will arrive promptly and provide a receipt with tracking information.
We cannot transport hazardous materials, explosives, or prohibited substances per regulations. Fragile items require proper packaging; we recommend using our packing materials. Perishables need refrigerated transport options. Contact us before shipping unusual items to confirm eligibility and discuss special handling requirements or alternative solutions.